25 Holland America Dining Secrets 1. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. For cruise departures prior to April 1, 2023, guests will need to pay: Standard Staterooms: $14. The newest member of the Holland America Line (HAL) fleet, debuting in 2021, this is actually the seventh ship to carry the Rotterdam name, making it the standard bearer for. Cruise Ship. ms Rotterdam current cruise is 21 days, round-trip Southern Caribbean Seafarer Panama Canal Sunfarer . The Elite Package is the top-tier drink package offered by Holland America. There are no self-service laundry facilities on any of the line's ships. For travelers planning cruises next year and seeking the best cruise offers, Holland America Lines' “Have it All Early Booking Bonus” adds extra benefits and top premium amenities at 60% off. Holland America uses supplemental bandwidth sources, like Starlink, to enhance connectivity for the line's guests and crew and the line offers three Wi-Fi plans. 17, 2019 — Holland America Line is making sure crew members across its 14 ships can chat with family and friends back home by providing. Holland America Line 's (HAL) latest pricing announcement reveals it to be the latest of multiple major cruise lines to raise its gratuity fees in early 2023. A 24-hour butler serves its most luxurious suites, and there’s a three-level race track and slides that are 10-stories tall. Ship’s name translates from Dutch as King ("Koning") while "dam" is traditional for HAL ships suffix). Outside of the daily complimentary hours for non-suite passengers, room service orders incur a $9. Seattle, Wash. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. Marqus R. Suite. Holland America Line. All guests and crew have been reported clear of COVID-19. 5. Holland America Line. You’ll get quick answers to your questions and lots. Connect: Put your device in airplane mode. 00 per day, per guest to your onboard account ($17. Each Holland America Line vessel offers wireless access throughout the ship. Holland America Line, which this year is celebrating 75 years sailing in Alaska, has informed travel partners and impacted guests. Holland America Line: Itineraries. (i) Pay Your Cruise Fare. Duration 7-21 days. Automatic gratuity charge: $16 to $17. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. The new 133-day sailing and the 124-day 2025 Grand World Voyage were first announced to Grand World Voyage guests currently sailing on Zuiderdam. Originally named Ryndam in development, she was renamed Rotterdam in July 2020 during construction to honor the name's legacy in the cruise line's history after six previous vessels in HAL's fleet bore the name. May 17, 2023. While we were on the ms Amsterdam for the 2018 WC, we really like the two self service laundries. Cons: Customer service, Really poor customer service, Refusal to help us. . Turn Wi-Fi “on” and connect to your ship’s network. We also try to mention names if at all possible. Name changes require the prior approval of Holland America Line and may not always be possible. Holland America Line. 6. Updated October 21, 2023. What is the process to make a Family & Friends Reservation? Employees with a VALID HOLLAND AMERICA LINE email address and all HAL Retirees, are. . ======= [P] Welcome to Holland America Line. Port-focused itineraries that overnight at docks encourage guests to explore places on their own, engaging with cities rather than speed-dating them. The 1,964-passenger ship houses 812 crew members, making the passenger-to-crew ratio roughly 2-to-1. Each Holland America Line vessel offers wireless access throughout the ship. Self-service launderettes are only available on board two ships in the Holland America Line fleet – Amsterdam and Maasdam ships. Inspired design and an art collection valued at more than $3 million means every passenger will enjoy the historic New York City atmosphere. With the Grand Voyage: Pole-to-Pole and Grand World Voyage. Crewss. We would like to show you a description here but the site won’t allow us. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. Details: Passengers in most cabins pay $16 for what the line now calls a "crew appreciation" charge. “We are fortunate to welcome Gus to the Holland America Line team for a new chapter at. Cruisers can get an early start shopping for the holiday season with Holland America Line's Black Friday Sale that runs from Nov. As a premium, midsize cruise line, Holland America Line offers plenty of destinations, excursions and activities aligned to an older audience. Exceptional Onboard Accommodations2. 50 per person/day for tips. Solo travelers will find plenty of inclusive programming aboard Holland America Line, including dance classes, wine tastings, cooking demos and lectures. Date / Time. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. The Crew has been a popular talent scouting tool since 2013, helping companies and individuals find and hire top designers worldwide. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. Cultural. com. We recognize that your privacy is important. including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, and upgrades to Premium Wi-Fi and Elite Beverage Packages on select 2024 cruises. The Pariah Ship. , Dec. 17 to Dec. (A) Before You board the vessel or embark on Your Cruise, Cruisetour, Land Trip (s) and/or Air Package travel, You must. 2 Not all suites within each category feature accommodations for extra guests. SommelierWelcome to Holland America Line, recognised for nearly 150 years as a leader in premium cruising. Zuiderdam ‘s crew celebrated the return in holiday spirit with sleighbells ringing and Santa and his elves on. Booking Number* First Name* Last Name* Select an Option * Log In Login to your Holland America Line account to make a payment, book a cruise, and more!The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. In addition, passengers must submit a negative COVID test that is. If neither is true, then each day the daily Crew Appreciation will be charged to your on-board account. These amounts can be adjusted onboard. Crew. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. Holland America Line further explains that, "All of the Crew Appreciation and Service Charge payments made by all guests on all ships in our fleet are pooled, net of credit card transaction fees. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. The Elite Package price is $59. Launched in 2003 and completely refurbished in 2018, Oosterdam features updated suites, new dining venues, and more entertainment than ever. Evaluate 4 ⭐ (30620 Ratings) Top rated: 4 ⭐. Holland America Line is giving consumers the confidence to make travel plans through the summer with the extension of its Flexible Cancellation Plan to Sept. With passengers falling ill, the ship was denied a port by country after country. to 11 p. Crew Appreciation and Service Charges: Effective on February 1, 2023. 50 and $16. and, most of all, with the gentle service of ship's crew members. 17, 2019 — Holland America Line is making sure crew members across its 14 ships can chat with family and friends back home by providing free WhatsApp access. Elite excursions — like an after-hours tour of St. Complaint: The use of stage smoke was excessive. All serving utensils in self-service. Each Holland America Line vessel offers wireless access throughout the ship. Holland America is a premium cruise line offering an exceptional onboard cruise experience. Holland America, like many other cruise lines, is requiring all passengers and crew members to be fully vaccinated for COVID-19. "Costa Cruises, which restarted cruising on Sept. Plus, the whole family can learn to make tasty brownies at a. The new Rotterdam is. 57% unfavorable 21% positive. Breathtaking performances by our Step One Dance Company are just one example. Posted November 25, 2012. Read More ». Have Us Contact You General Reservation. Connect: Put your device in airplane mode. Our medical experts have. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is. Read my complete review of Holland America's ms Westerdam. Bottom line is when pay more money for a Signature Suite you should be honored to pay an extra $1. ======= [P] Welcome to Holland America Line. Log In Create An Account Track your favorite itineraries and guest information. For safety reasons, Holland America Line respectfully requests that you do not iron clothing in your stateroom. Book Flexible Itineraries Spanning 5 – 21 Days. If one cannot afford or objects to a "resort fee" or a "hotel service charge" or a "crew incentive", then, why does one book a vacation that includes such? 7. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees. It's our understanding that the recent refurbishments of the ms Rotterdam and her sister ships (addition of lanai cabins) took out the self service laundries. Please note that applications for the January intake close on the 30th of November 2023. Travel Is Our Tradition. Following this great news for the crew Holland America Line also launched Crew Self-Service (CSS), which gives. g. Wireless Internet Service. $16. As part of Carnival Cruise Line’s gratuities are also increasing in 2023. . Guests can plan ahead and book their 2023-2025 cruises with this limited-time offer. The Elite Package price is $59. com PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. The juvenile synth backing track is awful, but dancing and choreography is pretty strong. “Our crew members are at the heart of our operation, and we know how important it is for them to be able to communicate with their loved ones from anywhere in the world, especially over the holidays,” said. Apply Now. Holland America Line: Itineraries. $17. 6, has converted its self-service, or buffet restaurants, into restaurants that provide full service," Roger Frizzell, spokesperson for Carnival. The ship's name honors HAL's MS Statendam ship which was sold in 2018 to CMV (2020-defunct). A Holland America. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. It was started as the Netherlands-America Steamship Company, which was headquartered in the Netherlands and provided service to America. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. $17. Thank you for your dedication and service. Fort Lauderdale, FL. Read our latest advice. The families of four tourists killed in an Alaskan floatplane crash last year have sued Holland America Line, alleging the Seattle-based cruise company pressures outside excursion operators to. Reuters. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. Holland America offered a wide variety of entertainment and things to do on the ship during days at "sea". Crew . com | 197 days left (27 days ago) (3 days ago) crewss. Holland America Line has introduced SpaceX's Starlink internet service on its Pinnacle Class ship, Koningsdam, currently cruising in Alaska. Bring Your Crew To Meet Our Crew. Holland America Line ; Crew incentives Please Read: COVID-related Discussion. 50. Find out what I loved and didn't love and if I'd sail on her again. The new enhancements offer:• New Online Applications. An 18% service. 2. Here are our executive contacts and scoring methodology for Holland America. By SuperCurmudgeon, November 28, 2022 in Holland America Line. Guests are limited to 15 alcoholic beverages per day, though nonalcoholic beverages are unlimited with the Elite package. Holland America Line is giving crew free WhatsApp access across its fleet in time for the holidays. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. 24-hour concierge service (assistance, information, reservations) exclusive dining venue (serving complimentary Pinnacle Grill breakfast and Dining Room dinner, plus exclusive dishes). PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. Each Holland America Line vessel offers wireless access throughout the ship. Departure. Zaandam cruise ship deck plan shows a total of 716 staterooms for 1432 passengers (max capacity is 1718 guests), served by 650 crew/staff. 1, 2023. Holland America Line. Save 60% on Top Amenities. Internet access isn't free for Holland America crew members stranded onboard the cruise line's fleet of ships. Holland America Line’s fleet of 15 ships offers nearly 500 cruises to 320 ports of call in more than 100 countries, territories or dependencies. To keep the lines of communication open, Holland America. NMB, SC. 13 views, 0 likes, 0 loves, 0 comments, 2 shares, Facebook Watch Videos from Afsanagroup cruise ship port: Afsana group cruise ship line and, Holland America Line is giving crew free WhatsApp access. Itineraries span the globe with more than 400 ports of call and more than 500 carefully crafted. Published September 22, 2023. Launched in 1993, Statendam introduced the Statendam- or S-class of Holland America Line ships. MS Rotterdam cruise ship deck plan shows a total of 1340 staterooms for 2668 passengers (max capacity is 3218) served by 1025 crew-staff. com is the Crew Self-Service portal of Holland America Group serving Princess Cruises, Holland America Line, Seabourn and P&O Australia. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. Irons and ironing boards are provided at no cost on these two ships. 4k. Great cruise fares and value of more than $900 per person available to plan for next year's travel, including Holiday 2022 and beyond to Europe, Alaska, Caribbean and more when booked by Sept. Join our inclusive and welcoming team, and you’ll enjoy a truly adventurous career with excellent incentives, unlimited growth, and ports of. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. 17, 2019 — Holland America Line is making sure crew members across its 14 ships can chat with family and friends back home by providing free WhatsApp access. Holland America Line N. Sign In. 50. 95 per day (+18% gratuity). Guests who book select cruises through 2025 will receive prepaid. (i) Pay Your Cruise Fare. Author: logindash. 00 per day, per guest to your onboard account ($17. Wellness and Fitness Programs8. 13 cruise ship jobs from Holland America Line: Demi Chef de Partie. Her name, Nieuw Statendam, alludes to the five previous ships in HAL's fleet named Statendam. "A stately lady with savory dining, incredible live music experiences and pampering service” is a good way to describe Holland America Line's new flagship, the 2,668-passenger Rotterdam. The line's ships offer excellent food, tasteful decor and a variety of live music. Holland America Line will sail the first ever Grand Voyage ‘Pole-to-Pole’ cruise roundtrip from the United States in 2025. Any recent ms Rotterdam sailors notice i. The best live music at sea fills each. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. MS Nieuw Statendam is a Pinnacle-class cruise ship operated by Holland America Line (HAL), a division of Carnival Corporation & plc. 50 per guest per day for other staterooms. Holland America Line offers guests enriching journeys in distinctively classic cruise style, connecting them to the most fascinating people, places and cultures on Earth. All guests 12 and up must be vaccinated, according to the cruise line's website. The line's Crew Appreciation & Service Charge. Holland America Line / Seabourn: Your Crew Self-Service password; Forgot Password? Click here to reset your passwordLog In Create An Account Track your favorite itineraries and guest information. Your choice to share information with us is an important part of how we provide a world-class travel experience. The blog SELF CARE CREW has been created out of my personal interest for everything well-being. Westerdam's restaurants provide an option of traditional seating scenarios as well as open, more versatile ones. Any recent ms Rotterdam. Photo Credit: MaleeS / Shutterstock. MS Rotterdam cruise ship deck plan shows a total of 1340 staterooms for 2668. The location you. Crew can purchase a plan that offers 607 mb for $40. Connect: Put your device in airplane mode. While sailing for Holland America, the vessel operated primarily in North American waters. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. Non-Suite. Each Holland America Line vessel offers wireless access throughout the ship. Create An Account. Inspired design and an art collection valued at more than $3 million means every passenger will enjoy the historic New York City atmosphere. I'm confused. Wireless Internet. MS Rotterdam was the 1st R-class ship of Holland America Line, with sisterships MS Amsterdam (now Bolette), and also ms Zaandam and ms Volendam. . Preparations. Cruise-sized one!”Holland America changed half the ports expected to visit after payment. The Social plan, at $14. However, some people like spread out their payments by purchasing pre-cruise. Onboard Currency. (Surf your favorite sites including e-mail, news, sports and more. The crew appreciation charge is paid to holland america line crew members and represents an important part of their compensation. Service Supervisor: $61,504: $29. Additionally if you desire, for $7. This package is $59. Some applicants wait as little as a week to hear back from the passenger line. Holland America’s award winning service is found throughout the ships. Pinnacle-Class vessels are the newest and largest in HAL's fleet. 05: 20: Event Manager:. Its fleet of premium ships visits nearly. In 2002 she was transferred to the. #3. Running from July 12 through Sept. 00 per day, per guest to your onboard account ($17. Join me for a full tour of Holland America Line's Vista Class cruise ship, MS Westerdam. ("Holland America Line," "we," "our," or "us") is a division of Carnival Corporation & plc. Holland America has partnered with BBC Earth to bring you tons of different programming options to bring you closer to the world. Explore Cruises. Holland America Line is working tirelessly to find medical help and safe passage home for the 1,243 guests and 1,247 crew stranded at sea on our two ships, Zaandam and Rotterdam. 99 per person per day + 18% Service Charge / Gratuity. 23, 2021 /PRNewswire/ — Holland America Line’s Zuiderdam returned to service today from Port of San Diego in California, the second Holland America ship to resume service in San Diego since the industrywide pause. We offer exceptional facilities and extensive learning and recreational programs for our crew. Turn Wi-Fi “on” and connect to your ship’s network. 7, 2023 — Cruisers can get an early start shopping for the holiday season with Holland America Line's Black Friday Sale that runs from Nov. The TA we use lists the ship capacity as 2650 and the crew compliment as 1036. 1, 2023. No. Directs, supervises and assists in the activities of team members engaged in the preparation (hands on approach) of the established quality of food for service to passengers and crew as assigned. While I actually toggle back and forth between loving and hating this, it’s something that, pre-Covid, was unique to Holland America (it’s like they saw Covid coming years ago and decided to be ready). Show password. Cruise Lines “A – O”. HRH Princess Margriet of the Netherlands: Owner: Carnival Corporation & PLC: Operator: Holland America Line: Itineraries ; Review ; Wiki. Holland America Line: Itineraries. Note that the Promo states Prepaid Crew Appreciation. From rejuvenating at the spa while enjoying ocean views. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. 50 per day, per guest for Suites). Register Login to your Holland America Line account to make a payment, book a cruise, and more! Booking Number* First Name* Last Name* Select an Option * Log In Login to your Holland America Line account to make a payment, book a cruise, and more! Effective on February 1, 2023 The “Crew Appreciation” is a daily amount for each guest that will be automatically added to your onboard account for your convenience, to recognize the efforts of a wide variety of crewmembers who contribute to the experiences of all our guests. Explore small coastal towns, see wildlife, and enjoy at least 1 day of glacier cruising per voyage. I’m sure there’s something that your mom cooked that to you was the perfect comfort food, time and time again. hagroup. Dribbling talent. What are the boarding procedures? What is the guideline on face masks? How should I pack for Alaska? Can I use the Internet, mobile phones or webcams on board?. We believe the one “positive” result was a false-positive, as repeated testing of the guest. All products are sustainably produced in Europe. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. "With 140 years of experience, Holland America Line is recognized as the undisputed leader in the cruise industry's premium segment. "In order to ensure that our crew are rewarded for going above and beyond-every time, we add a daily Crew Appreciation of $15. Holland America Line also launched its Crew Self-Service (CSS) platform, which gives crew free. Electrical outlets. But there’s only two months to go for the limited-time offer on 2024 cruises to Europe, Alaska and Canada/New England, with the special promotion. Cruise contracts are non-transferable. 24-hour concierge service (assistance, information, reservations). The new enhancements offer: • New Online Applications. . PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. Share with. Turn Wi-Fi “on” and connect to your ship’s network. While we were on the ms Amsterdam for the 2018 WC, we really like the two self service laundries. 50 per person, per day. Pinnacle-Class liners are the newest and largest in HAL's fleet. Create An Account. . On board, kids can join other young travelers for supervised, age-appropriate games and activities. Duration 7-21 days. Find cheap Holland America cruises on Tripadvisor. Crewss. Solo travelers will find plenty of inclusive programming aboard Holland America Line, including dance classes, wine tastings, cooking demos and lectures. 7. Recent recommendations regarding this business are as follows: "Don’t sail with HAL!", "Try to talk to someone that understands english", "Avoid cruising on older ships. Holland America has cruised Alaska longer than any other cruise line. SEATTLE, Dec. World-Class Dining Experiences3. Each Holland America Line vessel offers wireless access throughout the ship. All the crew throughout the HAL fleet can now chat on WhatsApp at no cost. Holland America Line has named Werner Timmers, a captain with nearly 40 years sailing for the cruise line, to take the helm of Rotterdam when the ship enters service in July 2021. According to the company’s Crew Appreciation & Service Charge Policy webpage, starting February 1st, 2023, daily gratuities are to be increased by 50¢ for both suite & non-suite staterooms. The Hotel Service Charge is paid entirely to Holland America Line crew members, and represents an important part of their compensation. For cruise departures prior to April 1, 2023, guests will need to pay: Standard Staterooms: $14. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. VIEW CRUISES. The charges are subject to change without notice. The newest member of the Holland America Line (HAL) fleet, debuting in 2021, this is actually the seventh ship to carry the Rotterdam name, making it the standard bearer for. Holland America Line has provided free WhatsApp access for its crew members on all 14 cruise ship in the fleet. Captain Bas van Dreumel, Marco Van Belleghem (Hotel Director) and Dave Shea (Cruise Director) on Holland America Nieuw Amsterdam. If you have OBC, it will be used to cover the expense. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. These amounts can be adjusted onboard. 99. The MS Zuiderdam of Holland America Lines is a large diesel electric cruise ship built in 2002 with an approximate 1,920 passenger capacity and service speed of. Since 1873 | Sailing 150 YearsRATING 4. Each ship provides high-quality service with two or three crew members for every passenger. Multigenerational families and experienced travelers love these sophisticated, if staid, ships. 50 per day, per guest for Suites). #1. Forgot your Password?PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. Guests who book select cruises through 2025 will receive prepaid stateroom crew appreciation, resulting in an added value of up to nearly $700 per person. Passengers staying in suites pay $17. Turn Wi-Fi “on” and connect to your ship’s network. (iii) Bring all necessary travel documents such as passports, visas, proof of citizenship, re-entry permits. Business Insider spoke with 39 current and former cruise line employees who. Crew Self Service: Username: Password Email Forgot password? Back to Login Crew Self Service: Username: Password. )MS Marella Dream was a cruise ship built in 1986 at the Meyer Werft shipyard in Papenburg, West Germany as Homeric for Home Lines, and their last newbuild to remain in active service. 30, 2022. Onboard Currency. It’s like they saw Covid coming and figured they’d save themselves a step. Six days latter she departed Rotterdam bound for New York , sailing via Le Havre and Southampton. 99 for a 7-night sailing), provides access to most social media. While we were on the ms Amsterdam for the 2018 WC, we really like the two self service laundries. GUEST’S OBLIGATIONS. 50. To support you in achieving your personal and professional goals, please take some time to answer this short survey. and able to accommodate 1,964 guests and 800 crew members, I found the Westerdam the perfect size!. crew areas, and fraternizing with the crew is strictly prohibited. The official site of Holland America Group serving Princess Cruises, Holland America Line, Seabourn and P&O Australia. Bread pudding. I’ll save you the trouble, they’re real!Stateroom with Veranda. PASSWORD: Princess / P&O Australia: Your Shipboard Performance Appraisal System password Holland America Line / Seabourn: Your Crew Self-Service password Forgot. By Michael Smith, Drake Bennett, and K. For crew self service login from this website, click on the link given below: This is the official website for holland America group princess. I'm confused Pre-paid gratuities.